Versand

Shipping Policy

Last updated: July 2026

Thank you for shopping with Madam Nuit.

We are committed to delivering your order as quickly and efficiently as possible. Please read the following shipping policy carefully before placing your order.

Order Processing

Orders are processed within 1-5 business days after payment has been successfully received.

Processing times may be longer during holidays, promotional events, or periods of high demand.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Estimated Delivery Times

Estimated delivery times vary depending on your location.

Europe: 5-12 business days
United Kingdom: 5-12 business days
United States & Canada: 7-15 business days
Australia & New Zealand: 7-18 business days
Rest of the World: 7-20 business days

Please note that these delivery times are estimates only and are not guaranteed.

Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Customs inspections
Weather conditions
Transportation disruptions
High shipping volumes
Carrier delays
Local postal service issues

Madam Nuit is not responsible for delays caused by shipping carriers or customs authorities.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned or cannot be delivered, additional shipping charges may apply before the order can be resent.

Madam Nuit is not responsible for orders delivered to an incorrect address supplied by the customer.